My bf ordered roses online twice since he does not live in the country. I have told him to never order from there again. 
The first time he did, he ordered 12 long stemmed roses for valentine's, they delivered 10. He had to call and explain that it wasn't what he ordered and they said i could pick them up. so i went and they only gave 1, even though he ordered 12. 
Second time was the worst. He ordered 15 roses for my birthday (for the 15 months we were together, it might sound cliché but it was very sweet). he ordered 15 medium stemmed. and when i shared a picture he saw there were only 10. he sent an email saying he it was not what he ordered or paid for and they answer "we know your ordered 15 medium stemmed, but we sent over 10 long stemmed so it is the same price value" !!! i could not believe it. it is not their choice to change an order because they feel like it. i will never allow him to order from their store again. it was so disrespectful even after giving it a second chance.

St-François

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