Garage Steffen

Goals / visions
Thanks to our long-standing tradition, we stand for stability, responsibility, reliability and honesty towards our customers as well as our employees and partners. We want to improve every day, continue to use our strengths and thus consolidate our position in the automotive market. We take our core business very seriously, because we think we are good at what we do. Our principle is: "We for you... and with pleasure!" 

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Employees
Our employees are the most important factor in our company. As the personal development of our employees is important to us, we support the compatibility of work and family life. Important decisions that affect our employees are communicated transparently and discussed with them. They have many years of experience and will advise you competently in all areas relating to vehicles.

 

Employee management
We make sure that we specifically challenge and encourage our employees and give them enough room to act independently. We see it as our task to support young people. That is why we train apprentices. Our employees are our company, and everyone plays a responsible role. Whether management or apprentice, mechanic or clerk, everyone is responsible for their own area of responsibility. We respect and help each other by thinking and acting across departments. This strengthens the motivation of each individual in the team. We see constructive criticism and mistakes as an opportunity for improvement. Through further training measures, every employee will always be up to date with the latest knowledge that our customers expect from us as automotive experts.

 

Customers
We cannot be successful without our customers. We focus equally on private and business customers. We gain the trust of our customers through personal advice and individual service and build long-term partnerships. Our technical systems are always up to date and thus support customer service.

 

Competitors / suppliers
We cannot act quickly and flexibly without our competitors and business partners. We place a particularly high value on long-term and good partnerships

 

Technology, know-how & environment
We guarantee the professionalism and expertise expected by our customers through the use of first-class specialist staff and state-of-the-art technical equipment. Our infrastructure is constantly adapted to changes resulting from legal regulations, technological developments and environmental influences. We offer our customers first-class, cost-effective solutions using the latest technology. Excellent quality and a balanced price/performance ratio are very important to us. Environmental protection also plays a major role. We are proud to be part of a company that was the first car manufacturer to be certified to the strict environmental standard ISO 14001 in all its plants worldwide.

 

Services
Claims handling

We communicate directly with insurance companies, experts and partner companies and take care of claims management for you

 

Towing service

We work with competent, helpful and reputable towing services at any time of the day or night 

 

Pick-up and delivery service

We will collect your vehicle from you and bring it back to you once the repair has been completed

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Drive service

After you drop off your vehicle at our workshop, we will drive you home or to your desired waiting destination nearby.

 

Replacement vehicles

We will provide you with a suitable replacement vehicle while your vehicle is being repaired by us

 

Import - export of your vehicle

We support you in importing or exporting your vehicle

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Vehicle rental

You can rent vehicles from us at great conditions. Our delivery van is available (with a normal car test) for removals or transportation according to your needs.

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Prices & discounts

We are very careful to communicate all prices clearly, openly and correctly. Discounts of any kind are passed on to our end customers in accordance with Ford Motor Company regulations. We believe that a balanced, fair pricing policy and high profitability ensure a loyal customer base and predictable costs.