Customers consistently praise FREY Grabmale for its competent, sensitive advice and flawless, meticulous craftsmanship. Reviewers highlight Mr. Frey’s willingness to accommodate individual wishes, his transparent pricing, and his ability to deliver even complex orders—such as custom-made monuments, modifications, or the restoration of weathered gravestones—with outstanding results. Communication is described as straightforward, friendly, and professional, both in person and online. The prompt, timely execution of orders and the high level of artistry are particularly appreciated, as is the empathetic support during emotionally challenging times. No critical comments appear in the available reviews; all feedback is unreservedly positive. The overall atmosphere is characterised as trustworthy, respectful, and customer-focused.