La Scala is widely praised for its consistently excellent and delicious cuisine, complemented by attentive and friendly service. Guests appreciate the warm and welcoming atmosphere, with staff often described as smiling, present, and kind. The restaurant offers a varied menu including specialties such as gluten-free pizza dough and well-paired wines like Pinot. Regular patrons have established meaningful traditions around dining here, highlighting a strong sense of customer loyalty. However, some reviews note a decline in quality and menu variety since a change in ownership, along with occasional dissatisfaction regarding the finesse of dishes and service consistency. Despite minor critiques about the salad dressing and pricing, La Scala remains a recommended dining destination known for its pleasant ambiance and solid culinary offerings.