ABOUT US With over 40 years of experience, Idrosun SA is today a well-established player in the wellness and building technology sector. Its story began in 1981 with a family vision: to offer tailored solutions that strike a balance between technical innovation and human care. Idrosun SA was born from the intuition of Willi Maag, who founded the company with the goal of uniting craftsmanship, technical expertise, and design quality. Over the years, the company has expanded its fields of operation, integrated advanced technologies, and established itself as a trusted partner for private clients, engineers, architects, designers, and businesses. Today, the company is led by Simon Maag, who took over from his father and now fully owns the company, continuing its development with a forward-looking approach. We are mainly active in Ticino , Engadin , the Zurich/Zug region , and Northern Italy , managing bespoke projects in residential, hospitality, and commercial settings. Thanks to our multilingual team, we communicate daily with clients and partners in Italian, German, English, and French , ensuring smooth and professional collaboration across multiple markets. From the very beginning, our way of working has stood out for its complete and structured method: every project is followed through all its stages – from the first consultation to the execution and long-term assistance – with consistency and care. An approach that has shaped the company’s identity and continues to define how we work. A story that keeps evolving, building new spaces of well-being every day. WE FOLLOW PROJECT STEP BY STEP We are dedicated to the well-being, comfort, and energy efficiency of our clients – both private and professional – combining cutting-edge technology with refined design. We manage every project in all its phases, from initial consultation to maintenance, ensuring rapid intervention and continuous support thanks to our emergency service active 24/7, 365 days a year. TAILORED DESIGN We create exclusive, custom-made environments that combine aesthetics and functionality. CONSTRUCTION AND INSTALLATION From construction to installation, we follow every step with precision. MAINTENANCE AND REPAIR Professional service to ensure durability and optimal performance. TECHNICAL CONSULTING AND AFTER - SALES Expert support for every need, even after installation. PRODUCT AND ACCESSORY SALES A complete range of solutions for the care and management of technical systems. OUR SERVICES Each project begins with the desire to create authentic, lasting, and personalized well-being. Our solutions combine technical know-how with aesthetic sensibility to shape functional and welcoming spaces, perfectly balanced between technology and design. Our work is structured into five main areas, all developed with the same focus on quality, efficiency, and sensory experience: WELLNESS Indoor and outdoor pools, whirlpools and spa tubs, saunas, cryo saunas and Turkish baths, cold plunge systems, biopools and natural swimming ponds. WATER TREATMENT Pumping stations and pressure boosting systems, treatment of grey and clear water, softeners and reverse osmosis systems, water distribution and irrigation systems, advanced filtration systems. HEATING AND COOLING Heat pumps and low-temperature systems, radiant heating and cooling systems, solar thermal systems for hot water production. VENTILATION Controlled mechanical ventilation systems, air treatment and dehumidification solutions, heat recovery for improved energy efficiency. AUTOMATION AND CONTROL Electrical panels and regulation systems, advanced home automation and remote control, photovoltaic systems for energy production. PRODUCTS AND ACCESSORIES Chemical products for water treatment, cleaning robots and accessories for pools and wellness areas, pool covers and safety solutions.

Our Mission Our mission is to help companies embrace digital transformation with a positive mindset, transforming documents and data into valuable resources by streamlining and automating office operations and production processes. Since 1995, every solution we deliver — clear, tangible and driven by real market needs — is first tested and optimized internally within our own organization. This continuous process of innovation and technological research allows us to maintain high service standards and strong operational capabilities. We operate throughout the entire canton of Ticino and across Switzerland. DOCUMENT MANAGEMENT DIVISION Palo Alto’s Document Management Division focuses on the organization of corporate documents and approval workflows. We provide companies with the most advanced and reliable document management solution on the market , thanks to our official partnership with DocuWare , one of the world’s leading platforms for intelligent document management and workflow automation. Our solutions integrate seamlessly into your working environment, allowing you to: • Manage, print, search and retrieve documents efficiently • Dematerialize and archive documents digitally • Share and visualize information securely • Protect and manage corporate data in full compliance with applicable regulations (GDPR / Swiss LPD) Beyond document workflow automation, our services also include: • Optimization of your printing infrastructure, with the aim of reducing management costs • Reorganization of physical spaces using interactive whiteboards and immersive display technologies to improve collaboration and document sharing We have an internal team of specialists in corporate workflow management. For you, this means working with professionals who understand your challenges and know how to solve them efficiently. Discover how to transform your documents into strategic assets, free your team from repetitive tasks, and regain full control of your processes — always in compliance with regulations. Our goal is to give you back time to focus on your business. Our Main Solutions Include • Document dematerialization and digital archiving • Document Management with DocuWare – the leading document management solution on the market • Document workflow automation, digital workflows and electronic signatures • Managed Print Services (MPS): office copiers and multifunction printers from Sharp, Develop and HP (excellent alternatives to Toshiba, Xerox, Lexmark and OKI), with print management software such as PaperCut • Digital document management and archiving in compliance with GDPR / Swiss LPD • HP plotter sales • Interactive whiteboards, visual collaboration solutions such as Big Pad, projectors, professional displays and video walls • Professional training courses • Technical support • Supply of consumables and accessories (filaments, paper, toner, cartridges, shredders, cutters, etc.) Official Partners & Vendors We are certified resellers and partners of: Sharp • Develop • HP • DocuWare Platinum Partner Technical Support Coverage We provide full technical support across the Ticino region, including: Lugano · Mendrisio · Bellinzona · Chiasso · Locarno · Ascona · Tesserete · Capriasca · Agno · Minusio · Biasca · Airolo · Riviera · Monteceneri and surrounding municipalities.

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