The point of contact for all of your requests
You have a question about your insurance contract, an announcement to make or you need information? Our Customer Services are your exclusive point of contact. www.groupemutuel.ch/contactus
Write to us or contact us by phone: we will provide an answer as quickly as possible.
Our Customer Services are available Monday to Friday, from 08.00 to 18.00:
Hotline 0848 803 111 l Email clients@groupemutuel.ch
One single address for sending medical invoices (original documents) and letters:
Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny
prestations@groupemutuel.ch
In approximately 40 agencies and 6 service centres throughout Switzerland, our employees are available to welcome and advise you.
Opening hours: from 8.00 to 12.00 and 13.30 to 17.00 (incl. on the eve of public holidays).
Make life easier thanks to your Customer Area
Scan and send your invoices instantly
Consult your documents and refunds
Modify your contracts and personal data
Download the application from your App Store
Questions about the Customer area?
Your frequently asked questions on the Customer Area - Groupe Mutuel
Call our hotline on 058 758 71 71 (Monday to Friday, 8am to 6pm)
Write to us at customer.area@groupemutuel.ch
Herr Lavista ist kurzfristig zu mir nach Hause gekommen und hat mich sehr ausführlich betreffend Kassenwechsel, Grund- und Zusatzvericherung beraten. Vor- und Nachteile sind aufgezeigt worden und geschaut was persönlich am Besten passt, trotz Zeitdruck am 30.11.. Sehr kompetent und freundlich, vielen Dank!
November 30, 2023 | kathrin.kuhn
