The gateway for all your requests
Do you have a question about your insurance contract, something to report or need information? Our Customer Services are your first point of contact: www.groupemutuel.ch/contactus
Call us or write to us and we will get back to you as soon as possible.
Our Customer Services are available Monday to Friday, from 8.00 to 12.00 and from 13.00 to 17.30:
Hotline 0848 803 111 l Email clients@groupemutuel.ch
One address for your medical invoices (original documents) and correspondence:
Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny
prestations@groupemutuel.ch
In close to 40 agencies and six service centres throughout Switzerland, our staff will be happy to advise you.
Opening hours: from 8.00 to 12.00 and from 13.30 to 17.00 (incl. on the eve of public holidays)
Make your life easier thanks to your Customer Area
Scan and send your invoices instantly
View your documents and refunds
Modify your contracts and personal details
Download the application from your App Store
Do you have any questions about the Customer Area?
Your most frequently asked questions about the Customer Area - Groupe Mutuel
Call our hotline on 058 758 71 71 (Monday to Friday, from 8.00 to 18.00)
Write to us at customer.area@groupemutuel.ch
Opening times
09/22/2025: Changed opening times
Rating 5.0 of 5 stars
Opening times
09/22/2025: Changed opening times
Rating 5.0 of 5 stars
Herr Lavista ist kurzfristig zu mir nach Hause gekommen und hat mich sehr ausführlich betreffend Kassenwechsel, Grund- und Zusatzvericherung beraten. Vor- und Nachteile sind aufgezeigt worden und gesc...
November 30, 2023 | Anonymous user
