NORDWÄRTS Niklaus Gerber

Management support

Based on my experience, I provide you with competent and focused management support for strategically important tasks assigned to senior management (developing concepts, reviewing optimization options, assisting with implementations, etc.). My services include needs-based, partial, and temporary support on a contract basis.

Project

Effective and successful project management always follows the dolphin principle. Here, planning comes before action, rather than the other way around.

See the publication "The Dinosaur-Dolphin Paradigm."

Process management

Clear processes are the backbone of an institution. The focus is on promoting internal customer orientation. Defining and adhering to these processes makes the work of all those involved easier and leads to functioning processes. It also shows that every employee is also an (internal) customer.

> See publication "Internal Customer Orientation."

E-learning concepts

Digital and mobile learning—including in educational institutions—is now standard and requires a careful and targeted development process.

> See publications "Media literacy as part of school education" and "Educational institutions on the threshold of BYOD."

Simple knowledge management

The smallest unit of knowledge management is the individual. The source of successful and beneficial knowledge transfer always begins with the individual.

See publications "Sharing knowledge and experience – Knowledge management project at gibb" and "Experts for Teachers."

Successful quality management

Doing good and making an impact is quality work. The impact should be visible and tangible.

> See publications "The dark side of the moon – or: Where does sustainable quality begin?" and

"Quality needs proof" and "The carabiner principle."

Communication

The focus here – in contrast to traditional external communication – is on a high degree of maturity in internal communication. Vertical and horizontal communication are central to this and form part of successful cooperation and action.

Marketing

Every employee is a representative of the company. Identifying with one's own role and function as part of the whole is a prerequisite for high satisfaction and success.

Leadership, organizational and team development

A lot can be achieved with good leadership. Clarity, transparency, and reliability are among the factors that contribute to success and have a noticeable impact on corporate culture.

See the publication "Rethinking Employee Appraisals" and the master's thesis "Team Competence as the Basis for Successful Knowledge Management" and "Team Competence Based on Values."

Education and innovation management as well as teaching development

Strategic issues relating to vocational training must always be approached and addressed with a forward-looking perspective. When making decisions, the benefits at the levels concerned are the top priority.

See publications "With one foot in practice" and "Self-organized learning (SOL)" and "Maturity analysis in SOL."

Individual coaching for leaders

As a discussion and sparring partner, I am happy to answer any questions relating to leadership topics. This requires a relationship of trust, which I can offer.