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Contains automatically translated texts.
Committed for life.
The Helsana Group is Switzerland's largest health insurer. It is committed to providing high-quality, affordable healthcare. To this end, it works closely with customers, service providers, the media, and other partners.
Customer service opening hours
Our customer service is available Monday to Friday from 8 a.m. to 6 p.m.
Opening times
Closed until 1:00 PM
- Monday8:30 to 12:00 / 13:00 to 17:00
- Tuesday8:30 to 12:00 / 13:00 to 17:00
- Wednesday8:30 to 12:00 / 13:00 to 17:00
- Thursday8:30 to 12:00 / 13:00 to 17:00
- Friday8:30 to 12:00 / 13:00 to 17:00
- SaturdayClosed
- SundayClosed
Opening times
Closed until 1:00 PM
- Monday8:30 to 12:00 / 13:00 to 17:00
- Tuesday8:30 to 12:00 / 13:00 to 17:00
- Wednesday8:30 to 12:00 / 13:00 to 17:00
- Thursday8:30 to 12:00 / 13:00 to 17:00
- Friday8:30 to 12:00 / 13:00 to 17:00
- SaturdayClosed
- SundayClosed
Address:
- Telephone:Regionales Betreuungsteam BellinzonaEmergency Call Centre 24/7Punto vendita Lugano
- E-Mail:Punto vendita Lugano
- Website:
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- English,French,German,Italian
- Free Choice of Doctor,General Practitioner Model (HAM),Group Practice or Health Center (HMO),Telephone Initial Consultation (Telemedicine)
- Supplementary insurance
- By telephone,Online
- Basic Insurance (mandatory)
- Car insurance,Legal expenses insurance
- Close to public transport,Close to train station,In city center,Parking site
- Baby Bonus,Childcare,Expats,Young Adults (19-25)
- Capital Insurance for Hospital Stay,Emergencies Abroad,Emergency Transports,Glasses and Contact Lenses,Health Cures,Health Promotion & Prevention Courses,International Health Insurance for Expats,Medications and Medical Aids,Orthodontic Treatments (Braces),Search and Rescue Costs Abroad,Travel Insurance
- Alternative medicine,Dental insurance,Glasses, contact lenses & laser treatment,Sport & health
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