The gateway for all your requests Do you have a question about your insurance contract, something to report or need information? Our Customer Services are your first point of contact: www.groupemutuel.ch/contactus Call us or write to us and we will get back to you as soon as possible. Our Customer Services are available Monday to Friday, from 8.00 to 12.00 and from 13.00 to 17.30: Hotline 0848 803 111 l Email clients@groupemutuel.ch One address for your medical invoices (original documents) and correspondence: Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny prestations@groupemutuel.ch In close to 40 agencies and six service centres throughout Switzerland, our staff will be happy to advise you. Opening hours : from 8.00 to 12.00 and from 13.30 to 17.00 (incl. on the eve of public holidays) Make your life easier thanks to your Customer Area • Scan and send your invoices instantly • View your documents and refunds • Modify your contracts and personal details Download the application from your App Store Do you have any questions about the Customer Area? • Your most frequently asked questions about the Customer Area - Groupe Mutuel • Call our hotline on 058 758 71 71 (Monday to Friday, from 8.00 to 18.00) • Write to us at customer.area@groupemutuel.ch

Lucia è una trainer qualificata ed energica. Ci coinvolge attivamente in ogni sessione di camminata Metabolica. La trovo terapeutica, anche nelle giornate più difficili, praticare questa attività è rigenerante! Consigliatissimo.

Il cliente si sente ascoltato e consigliato con alta professionalità dai farmacisti e tutto il personale è sempre molto discreto e disponibile.

The physiotherapy studio We Physio operates, in continuity with the decades-long activity of Jeanine Biato, in the field of rehabilitation with professionalism, competence and commitment. The treatments are performed by our physiotherapists in via Fusoni 4 in Lugano (near the USI university and the Sacro Cuore church). Our studio consists of three independent rooms for manual treatments, a gym and a small gymnasium for free-body exercises and exercises using resistance. We also carry out treatments at home. We run regular in-house and off-site courses in: - Gentle gymnastics for the elderly, in collaboration with the Ticino League against rheumatism - Corrective gymnastics for children and adolescents - Proprioceptive gymnastics - Global reinforcement - Reconditioning of sporting movements in the post acute period Our staff consists of physiotherapists recognised by the Swiss Red Cross who periodically attend refresher courses. The centre's philosophy is to follow scientific evidence in the field of physiotherapy and it is now clear that movement plays a key role in rehabilitation. Our specialisations are: - Musculoskeletal rehabilitation - Pelvic floor rehabilitation - Neurological rehabilitation - Orthopaedic rehabilitation - Cardio-respiratory rehabilitation As an adjunct to the treatment, we have available instrumental physical therapies such as: - Tecar - TENS - Electrostimulation - ultrasound - Iontophoresis - Thermotherapy Our staff also work together to offer flexible opening hours and meet the demands of all our customers. We also offer an emergency physiotherapy service with the possibility of analgesic treatments at weekends. We are easily accessible by public transport (bus stop "Sacro Cuore" or "Via Balestra" on bus line 5). We speak Italian, English and French. We are recognised by all health insurance funds and complementary insurances. Translated with www.DeepL.com/Translator (free version)

Mi sono rivolto a IlCentro fisioterapia per una problematica al ginocchio, risolta completamente dai fisioterapisti, competenti e simpatici; un grazie particolare a Mattia! A febbraio dovrò correre la mezza maratona e sto facendo un percorso col nutrizionista e il personal trainer per arrivare preparato al meglio. Consiglio vivamente IlCentro!

Our trainers, certified by SGS, IAS, and holding the APF in adult education, offer excellent service in both first aid courses and professional relocation coaching. In relocation coaching, we provide personalized support for those undergoing a job change. We help identify skills, value experiences, define goals, and create concrete action plans. Through targeted sessions, we enhance resumes, cover letters, interview preparation, and networking, boosting self-esteem and facilitating rapid reemployment. Regarding first aid training, we offer courses designed to provide essential and life-saving skills. We offer: • USTRA First Aid Courses for learner drivers (formerly first aid and Samaritan courses). • BLS-AED SRC Courses, aligned with SRC standards. All courses comply with the latest regulations and guidelines: USTRA and SGS for first aid, ensuring modern and effective training.

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