Thai-Restaurant Malou is widely praised for its exceptionally friendly and attentive service, making guests feel warmly welcomed and well cared for. The restaurant is noted for its delicious, authentic Thai cuisine, with dishes tailored to individual taste preferences, including adjustable spice levels. Guests appreciate the generous portions and high-quality food, complemented by thoughtful wine recommendations. The atmosphere is described as beautiful, cosy, and relaxing, providing a pleasant dining environment. Some minor criticisms include occasional loud noise levels when fully booked and slightly cramped seating arrangements, as well as a few less favoured cocktail flavors. Overall, Thai-Restaurant Malou offers a memorable culinary experience with outstanding service and a charming ambiance, recommended by many for both casual and special occasions.