Restaurant Pergola is consistently praised for its excellent cuisine, friendly and attentive service, and authentic, cozy atmosphere that many guests describe as feeling like coming home. The establishment is noted for its well-prepared dishes, including specialties such as large cutlets paired with carefully selected wines, and a menu that balances variety without being overwhelming. Guests appreciate the warm hospitality of the owners and staff, with particular commendation for personalized wine recommendations and accommodating service. The ambiance combines a tasteful mix of modern and traditional decor, creating an inviting environment. While the majority of reviews highlight positive experiences, some guests have noted occasional long wait times for main courses and minor issues such as the seasonal appropriateness of certain dishes or aging restroom facilities. Nevertheless, the overall consensus remains highly favorable, with many patrons returning regularly and recommending the restaurant for both lunch and dinner in Zurich.