Ticimatica SA

ticimatica is a company founded in 2003 specializing in the sale and implementation of voice communication system infrastructure, IT solutions, patient call systems, alarms and hotel solutions.

Thanks to this many years of experience we are able to listen and understand your needs. With your cooperation we find the right solutions.

Our efforts enable you to focus your resources on the company's main objectives while freeing you from the problems associated with voice, data and signaling communication and transmission infrastructure.

ticimatica with its 16 employees guarantees a widespread service over Ticino and Moesano.

Consulting

Thanks to the knowledge gained in the various fields of traditional telephony and IT, we are able to analyze customers' problems and requirements in order to offer them customized solutions. Clients are thus relieved from searching for the ideal product or solution, and can focus on their business, leaving it up to ticimatica to assess which technology is best suited to the situation.

Management / Outsourcing

Outsourcing is a service designed for and geared especially toward small and medium-sized businesses that cannot or do not want to invest internal resources in managing their telephony system or computer network. Communicating with business partners is increasingly important. That's why it's essential to stay current by keeping your telephony system up to date. At ticimatica we can take care of your PBX management, thus freeing up resources that can be focused on the company's core business.

Product sales

Thanks to our network of suppliers, we are able to meet your hardware and software requirements quickly. We can supply computer equipment such as desktops, servers, laptops or netbooks, as well as network equipment such as switches and routers, ups and home entertainment products from the leading brands on the market. In addition, we have a wide range of software, from Microsoft products, VMware virtualization, graphics with Adobe, antivirus and security with Sophos, backup with Veeam, to cloud solutions for managing and saving data remotely. We are available to help you find the best solution for your needs.

Support

Customer support is a pillar of ticimatica's philosophy. For any hardware, software or configuration problem we guarantee a comprehensive and fast response. Where possible, the problem is solved remotely, so as to decrease the intervention time, otherwise one of our technicians will travel to the site with the necessary equipment. A picket number is available 24x7, a technician will answer the call and process the request within the timeframe established in the support contract. For more demanding customers, who require reduced response times and coverage outside office hours, we offer tailored service contracts based on the user's infrastructure.