Our trainers, certified by SGS, IAS, and holding the APF in adult education, offer excellent service in both first aid courses and professional relocation coaching. In relocation coaching, we provide personalized support for those undergoing a job change. We help identify skills, value experiences, define goals, and create concrete action plans. Through targeted sessions, we enhance resumes, cover letters, interview preparation, and networking, boosting self-esteem and facilitating rapid reemployment. Regarding first aid training, we offer courses designed to provide essential and life-saving skills. We offer: • USTRA First Aid Courses for learner drivers (formerly first aid and Samaritan courses). • BLS-AED SRC Courses, aligned with SRC standards. All courses comply with the latest regulations and guidelines: USTRA and SGS for first aid, ensuring modern and effective training.

Quality dental care and a person-friendly service The Servizio Medico Dentario Regionale (SMDR) operates on the third floor of the Mendrisiotto Ambulance Service (SAM) headquarters, in Via Beroldingen 3 in Mendrisio. The Service is a dental medicine clinic equipped with four independent studios with the possibility of traditional and three-dimensional (3D) radiology and offers hi-quality care and services, with competence and professionalism at advantageous rates. Treatments and care are characterized by a holistic approach tailored to the person and his needs. The staff is able to accommodate people with disabilities and with special needs. Our Multidisciplinary Team is able to offer the following services: • Conservative and aesthetic dentistry • Endodontics and endodontic surgery • Fixed and removable protection • Oral surgery and periodontology • Implantology • Pedodontics • Oral engineering and profiling • Emergency service • 3D radiology • Anesthesia and sedation • Home Dental Care (Portable Unit) Dr. Cristiano Savioli, SMDR Health Manager - SSO and OMDCT member -, coordinates the Team of 14 people including 3 additional dentists (Dr.ssa Francesca Bruno - Dr.ssa Marina Nogic - Dr. Claudio Musati), 3 dental hygienists , 1 chair assistant, 5 chair assistants and 1 chair assistant in training. The Regional Dental Medical Service - SAM is the dental medicine center of the region which operates in agreement with the 14 Municipalities of Mendrisiotto. At the service of the citizen Thanks to the agreements in place with the Municipalities and on the basis of the new Dentotar price list, our patients can take advantage of the following discounted rates: • Persons domiciled in the area: point value CHF 1.00 • Persons domiciled outside the district: point value CHF 1.10 On the other hand, the SMDR proves to be particularly attentive to economically disadvantaged patients, both through the possibility of installment payments and through the reports of the Chancelleries of the Municipalities belonging to the SAM Association and collaborates with the social offices of the Canton. To meet the treatment needs of our patients, even in cases of people with disabilities or who cannot reach the office, the Service is equipped with a portable unit to perform dental care and hygiene at home. This recent purchase was made possible thanks to a donation from the Croce Verde Mendrisio Foundation. The Foundation itself, owner of the grounds and headquarters in Via Beroldingen 3, has also carried out expansion and improvement works for the SMDR studio in order to make it more welcoming and functional. If you receive by appointment, in the event of an emergency, everything possible is done to welcome patients without a reservation on the same day. Our multidisciplinary team is able to welcome and communicate with users in the following languages: Italian – French – German – English – Spanish – Croatian – Italian Sign Language (LIS). The Service also participates in the SSO dental emergency picket, which can be reached on 0840 505 505 (CHF 2/MIN).

The gateway for all your requests Do you have a question about your insurance contract, something to report or need information? Our Customer Services are your first point of contact: www.groupemutuel.ch/contactus Call us or write to us and we will get back to you as soon as possible. Our Customer Services are available Monday to Friday, from 8.00 to 12.00 and from 13.00 to 17.30: Hotline 0848 803 111 l Email clients@groupemutuel.ch One address for your medical invoices (original documents) and correspondence: Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny prestations@groupemutuel.ch In close to 40 agencies and six service centres throughout Switzerland, our staff will be happy to advise you. Opening hours : from 8.00 to 12.00 and from 13.30 to 17.00 (incl. on the eve of public holidays) Make your life easier thanks to your Customer Area • Scan and send your invoices instantly • View your documents and refunds • Modify your contracts and personal details Download the application from your App Store Do you have any questions about the Customer Area? • Your most frequently asked questions about the Customer Area - Groupe Mutuel • Call our hotline on 058 758 71 71 (Monday to Friday, from 8.00 to 18.00) • Write to us at customer.area@groupemutuel.ch