Results-driven Business Analyst & Operations Specialist with a robust telecom background and 7+ years of experience in RF engineering, KPI monitoring, data analytics, Customer Centric and SLA compliance. Proven expertise in optimizing telecom operations, developing data-driven insights, and enhancing operational efficiency through strategic reporting, automation, and process improvements. Highly proficient in SQL, Python, Power BI, and business intelligence tools, enabling effective data analysis and informed decision-making. Adept in product design, quality assurance, and project management, with a consistent track record of delivering high-impact solutions.

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AMCO Fiduciaria SA was founded in 1968 in Faido as the first trust office in the Leventina district. The first chairman of the board of directors was former. Councillor of States Alberto Stefani. Later this position was held by Erto Paglia, former president of the Grand Council of Ticino, and Angelo Jam, who has been active in the company since the beginning. Today the president is Mr. Raoul Paglia, a graduate of the University Lausanne (UNIL - HEC). For 55 years, AMCO Fiduciaria SA has been providing global services to individuals and legal entities in Switzerland and abroad. The 'activities performed include: the general administration of firms, bookkeeping, auditing, the administration of real estate, the brokerage of buying and selling, taxation, corporate law, the preparation of financial plans and audits for municipalities, consulting and financial management.