Kreuz Kappel AG is widely praised for its warm, friendly, and professional service, creating a welcoming and pleasant atmosphere that guests consistently appreciate. The restaurant is renowned for its high-quality, classic Swiss cuisine with notable specialties such as tender chicken breast dishes, seasonal salads with fresh ingredients, and standout local dishes like Läberli with Rösti. The ambiance is described as relaxed, tasteful, and suitable for both intimate family gatherings and larger celebrations. Guests also highlight the attentive and efficient service, the quiet and comfortable setting, and the well-maintained rooms for overnight stays. Some critiques include occasional slow service during lunch hours, a few dishes with overpowering flavors like vinegar in the vegetable curry Stroganoff, and a few pricing concerns for certain menu items. Overall, Kreuz Kappel AG is considered a reliable and delightful choice for dining and lodging, with many patrons returning over decades and recommending it highly.