Guests highly praise Kreuz Kappel AG for its warm, personal yet consistently professional atmosphere and the outstanding friendliness and attentiveness of the staff. The kitchen is commended for its high-quality, fresh ingredients, classic and regional dishes, and a wide selection of wines and schnapps. Many guests note that they have felt at home for years and choose the restaurant for special occasions. Some criticisms include occasional long wait times at lunch, a lack of creativity in the menu, sporadic lack of friendliness from staff, and high prices for certain dishes. Nevertheless, positive feedback prevails: the ambiance is cozy, the rooms are clean, modern, and stylishly furnished, and most guests find the value for money to be appropriate.