Mémoire Vive SA

Service aux entreprises

Mémoire Vive SA is an IT services company that provides comprehensive solutions for businesses, including enterprise support, cloud services, network security, and IT infrastructure management. The company recently relocated to new offices in Fribourg and integrated with the e-novinfo group in 2022. They offer planned interventions, emergency support with maximum 4-hour response times, and cloud backup solutions. As of June 27, 2023, they no longer serve private clients and focus exclusively on business customers.

Contact Information

Address: Chemin de Penguey 1b, 1162 St-Prex

Phone: 058 861 82 10*

Email: sales@memoirevive.ch

Website: http://www.memoirevive.ch

Location

Chemin de Penguey 1b, 1162 St-Prex

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Key features

Emergency response time guaranteed at maximum 4 hours
Cloud backup solutions with operational recovery within 2 hours
Dedicated technicians assigned to each client account
Planned intervention services to prevent IT issues
Comprehensive IT infrastructure management and network security

Frequently asked questions

What is the emergency response time for urgent IT issues?

Mémoire Vive guarantees a maximum response time of 4 hours for emergency interventions.

Do you provide services to private clients?

As of June 27, 2023, Mémoire Vive no longer serves private clients. The company focuses exclusively on business customers. Existing private clients with active assistance or repair contracts should contact the company at b2c@memoirevive.ch or 058 861 82 15.

What cloud services and backup solutions do you offer?

Mémoire Vive offers cloud backup solutions designed to ensure business continuity. In case of serious system failure, clients can be operational within a maximum of 2 hours after activation of the backup system.

How does the planned intervention service work?

Mémoire Vive offers regular planned interventions as part of their service offerings. These scheduled visits help prevent IT issues before they occur and ensure optimal system performance. Dedicated technicians familiar with your infrastructure conduct these interventions.

What is included in your enterprise IT support contract?

Enterprise IT support contracts with Mémoire Vive typically include emergency response (maximum 4 hours), planned interventions, network and security management, cloud backup solutions, and dedicated technical support. Contracts can help reduce operational costs by optimizing IT staffing needs.