The gateway for all your requests Do you have a question about your insurance contract, something to report or need information? Our Customer Services are your first point of contact: www.groupemutuel.ch/contactus Call us or write to us and we will get back to you as soon as possible. Our Customer Services are available Monday to Friday, from 8.00 to 12.00 and from 13.00 to 17.30: Hotline 0848 803 111 l Email clients@groupemutuel.ch One address for your medical invoices (original documents) and correspondence: Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny prestations@groupemutuel.ch In close to 40 agencies and six service centres throughout Switzerland, our staff will be happy to advise you. Opening hours : from 8.00 to 12.00 and from 13.30 to 17.00 (incl. on the eve of public holidays) Make your life easier thanks to your Customer Area • Scan and send your invoices instantly • View your documents and refunds • Modify your contracts and personal details Download the application from your App Store Do you have any questions about the Customer Area? • Your most frequently asked questions about the Customer Area - Groupe Mutuel • Call our hotline on 058 758 71 71 (Monday to Friday, from 8.00 to 18.00) • Write to us at customer.area@groupemutuel.ch

🕶️ 1. Optics – Vision Correction & Optical Equipment Essential services for daily vision and optical solutions. • Eye exam (standard vision assessment) • Advice and quotes for personalized glasses • Fitting of traditional contact lenses • Vision test for driving license 👁️ 2. Optometry – Eye Health & Screening Comprehensive assessments performed by a certified optometrist to evaluate and preserve your visual health. • Complete optometric exam Refraction, fundus examination, screening for pathologies (glaucoma, AMD, etc.) • Keratoconus assessment Detailed corneal analysis to detect or monitor this progressive condition. • Dry eye assessment (optometric diagnosis) Evaluation of discomfort causes, specific tests, and guidance towards appropriate treatment. • Visual fatigue assessment Targeted exam for headaches, blurry vision, eye strain, often related to screen use. • Pediatric optometry Comprehensive screening of visual disorders in children: vision, coordination, amblyopia, strabismus, juvenile myopia, early keratoconus, etc. Referral to specialists if needed, with follow-up coordination with orthoptists, pediatricians, ophthalmologists, or specialized educators. 🔬 3. Specialties – Visual Expertise & Advanced Care High value-added services for complex cases or specific follow-ups. • Myopia control & prevention assessment Personalized monitoring to slow myopia progression in children and adolescents. • Orthokeratology (night lenses) Nighttime correction of myopia without glasses or contact lenses during the day. • Specialized contact lenses Fitting of scleral, rigid, post-surgery, or keratoconus lenses. • Comprehensive dry eye management Screening by the optometrist and specific treatments provided by our specialized esthetician. • Pre-refractive surgery assessment Considering eye surgery (LASIK, PRK...)? We perform initial exams to verify your eligibility and guide you. • Biometry / axial length measurement Technical measurement required for cataract surgery or myopia monitoring. • Eyelid / dry eye care (by specialized esthetician) Massage, heating, and cleaning of Meibomian glands. Personalized protocol to provide lasting relief from dry eye symptoms.

The gateway for all your requests Do you have a question about your insurance contract, something to report or need information? Our Customer Services are your first point of contact: www.groupemutuel.ch/contactus Call us or write to us and we will get back to you as soon as possible. Our Customer Services are available Monday to Friday, from 8.00 to 12.00 and from 13.00 to 17.30: Hotline 0848 803 111 l Email clients@groupemutuel.ch One address for your medical invoices (original documents) and correspondence: Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny prestations@groupemutuel.ch In close to 40 agencies and six service centres throughout Switzerland, our staff will be happy to advise you. Opening hours : from 8.00 to 12.00 and from 13.30 to 17.00 (incl. on the eve of public holidays) Make your life easier thanks to your Customer Area • Scan and send your invoices instantly • View your documents and refunds • Modify your contracts and personal details Download the application from your App Store Do you have any questions about the Customer Area? • Your most frequently asked questions about the Customer Area - Groupe Mutuel • Call our hotline on 058 758 71 71 (Monday to Friday, from 8.00 to 18.00) • Write to us at customer.area@groupemutuel.ch