The gateway for all your requests Do you have a question about your insurance contract, something to report or need information? Our Customer Services are your first point of contact: www.groupemutuel.ch/contactus Call us or write to us and we will get back to you as soon as possible. Our Customer Services are available Monday to Friday, from 8.00 to 12.00 and from 13.00 to 17.30: Hotline 0848 803 111 l Email clients@groupemutuel.ch One address for your medical invoices (original documents) and correspondence: Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny prestations@groupemutuel.ch In close to 40 agencies and six service centres throughout Switzerland, our staff will be happy to advise you. Opening hours : from 8.00 to 12.00 and from 13.30 to 17.00 (incl. on the eve of public holidays) Make your life easier thanks to your Customer Area • Scan and send your invoices instantly • View your documents and refunds • Modify your contracts and personal details Download the application from your App Store Do you have any questions about the Customer Area? • Your most frequently asked questions about the Customer Area - Groupe Mutuel • Call our hotline on 058 758 71 71 (Monday to Friday, from 8.00 to 18.00) • Write to us at customer.area@groupemutuel.ch

The care listed below, in accordance with art. 7 of the OPAS, is subject to reimbursement by your health insurance. Assessment, advice and coordination Examinations and treatments Basic care FOR NON-CARE BENEFITS, explore our full range of personalised services including : Support Help with household chores Administrative support Auxiliary means Care products Incontinence products Meal delivery Oxygen supply Air mattresses for pressure sore prevention ... and much more! Contact us today to find out about support tailored to your needs!

Since 1989, Residenz an der Schüss – CENTRE ROCHAT has offered elderly people as well as those in need of assistance or care a friendly, family-like home – shaped by warmth, atmosphere and security. Our residence is a place where people do not simply live, but truly arrive. At the center of everything we do is the individual. With their personal history, habits, wishes and needs. Individualized care, respectful support and a warm, family atmosphere define daily life in our home. Our residents should not only feel well cared for – but truly at home. Particular attention is given to our high-quality dementia care unit . Specially trained professionals, structured routines and great empathy provide safety and orientation for those affected. Supporting and guiding family members with sensitivity is equally important to us – because dementia always affects loved ones as well. Meaningful activities and personal support in everyday life create moments of joy, structure and purpose. Culinary well-being also plays an important role: Fresh, balanced and tasty meals are an essential part of daily life and contribute greatly to our residents’ quality of life. Dining with us is more than nourishment – it is enjoyment, community and a feeling of home. Thanks to our prime central location in the heart of Biel/Bienne , Residenz an der Schüss – CENTRE ROCHAT is easily accessible and close to city life. Shops, doctors, public transport and meeting places are all nearby. Familiar routines can be maintained, and spontaneous visits from relatives are always possible – life outside remains close and connected. What truly defines us, however, are the small things: a kind word, time for a conversation, an attentive glance. For us, care means more than nursing – it is about quality of life, dignity and genuine humanity. A place to feel at ease. A place with heart. A home.