The point of contact for all of your requests You have a question about your insurance contract, an announcement to make or you need information? Our Customer Services are your exclusive point of contact. www.groupemutuel.ch/contactus Write to us or contact us by phone: we will provide an answer as quickly as possible. Our Customer Services are available Monday to Friday, from 08.00 to 18.00: Hotline 0848 803 111 l Email clients@groupemutuel.ch One single address for sending medical invoices (original documents) and letters: Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny prestations@groupemutuel.ch In approximately 40 agencies and 6 service centres throughout Switzerland, our employees are available to welcome and advise you. Opening hours : from 8.00 to 12.00 and 13.30 to 17.00 (incl. on the eve of public holidays). Make life easier thanks to your Customer Area • Scan and send your invoices instantly • Consult your documents and refunds • Modify your contracts and personal data Download the application from your App Store Questions about the Customer area? • Your frequently asked questions on the Customer Area - Groupe Mutuel • Call our hotline on 058 758 71 71 (Monday to Friday, 8am to 6pm) • Write to us at customer.area@groupemutuel.ch

Sehr kompetente und behilfliche Bedienung. Vielen Dank!

Privatklinik Wyss AG is a leading specialist clinic for psychiatry and psychotherapy. Its special areas of expertise include the treatment of depression, including burnout, as well as anxiety and obsessive-compulsive disorders. The clinic offers its outpatient, day-clinic and inpatient services in the Bern, Münchenbuchsee and Biel regions. Outpatient Outpatient treatment is suitable for patients who are still able to cope with their everyday tasks despite a mental health crisis or illness. It is designed to help them cope with the crisis or illness and remain integrated in their private and eventually professional environment. Partial inpatient treatment In addition to outpatient therapy, partial inpatient treatment offers patients suffering from a mental health crisis or illness additional support and structure. This often means that inpatient treatment can be avoided or shortened. In addition, patients remain largely integrated in their environment. Privatklinik Wyss offers two treatment programmes in Münchenbuchsee, which differ in their weekly structure (5 or 3 weekdays). As the individual treatment elements are carefully coordinated, attendance is required on all programme days. Inpatient Inpatient treatment for a mental health crisis or illness may be indicated for various reasons: It is hardly possible to cope with everyday tasks. There are signs of increasing self-harm. It is temporarily necessary to distance oneself from a stressful or self-incriminating environment. In view of the complexity of a crisis, illness or situation, intensive and focussed clarification or treatment is necessary. Stability for outpatient or partial inpatient treatment is not (or no longer) sufficient. Our services include the following elements • Acute ward/emergency admission (inpatient only) • Crisis intervention (inpatient only) • Mental health problems in old age • Depression • Self-confidence training • Anxiety and obsessive-compulsive disorders • Emotional competence • Inpatient • Burnout • Addiction disorders • Group and individual therapy • Psycho-oncology • Day clinic The natural retreat outside Bern The clinic is in an attractive location in the catchment area of the cities of Bern and Biel. The village of Münchenbuchsee, nestled in the countryside, is easily accessible by public transport as well as by car. The clinic has an idyllic park, an animal park, sports facilities and our à la carte catering service bears the "Goût Mieux"

Permanent Residence, Family Atmosphere, and Individual Care Around half of the beds in our clinic (approximately 25 beds) are typically occupied by permanent residents. Due to our operational size, we can provide individual care to our residents and guests, offering them a cozy new home accordingly. Residents with severe care needs benefit from our well-developed medical infrastructure, which rarely fails to meet their needs and necessitates a hospital transfer. Our cafeteria, the cozy lounges, and the large terrace (depending on the season) invite you to stay and relax. The opportunity to engage in occupational therapy activities, supervised walks, and individual events ensure a varied stay at the EDEN rehabilitation care clinic. Vacation and Transitional Solutions Guests who register for a vacation at EDEN without needing care are welcomed as spa guests. We recommend having your general practitioner prescribe a spa stay, allowing for invoicing without value-added tax. Care-dependent guests who enter for a defined period (maximum of 56 days in a calendar year, multiple stays possible) to relieve caregivers are admitted as short-term residents (billed according to the BESA service module). Transitional Stay This refers to admitting a guest to our facility for an undefined period. Possible reasons include: • Entry into the preferred institution is not yet possible. • After completing a spa stay, the necessary independence to return home is not yet present. • Medically prescribed spa stay after an accident or illness. Medically Prescribed Spa Stay After an Accident or Illness After an acute hospital stay or severe illness at home, a spa recuperation stay can be prescribed by the attending physician. The spa stay is justifiable from a medical perspective (recovery under medical supervision, possibly with care or therapy). The spa is an alternative to outpatient medical care at home (possibly with home care services / therapy / doctor visits / meal service / household help / transportation service). A spa stay can sometimes be more cost-effective than a combination of outpatient services at home. If your doctor supports a spa/recovery stay, have them issue a spa prescription, which you then forward to your health insurance or insurance provider. We need a copy of this spa prescription at the latest on the day of arrival. Medical and therapeutic services are covered by at least 90% by the basic insurance. Special rules apply to nursing care costs. Spa guests with additional insurance receive between CHF 20 and CHF 120 per day towards hotel costs at EDEN, which is also recognized as a spa house by "santésuisse." To find out the amount of participation in the boarding costs, please contact your health insurance. Therapy Services Physiotherapy is provided by therapists from the REHA KLINIK EDEN in Oberried at our facility in Ringgenberg. Certified physiotherapists provide holistic and individual treatment through physiotherapy in orthopedics / neurosurgery / rheumatology / neurology, and internal medicine. Care or Nursing of Relatives Do you care for your relatives? EDEN CARE offers you: • Good compensation for your work at home, including social benefits, vacation compensation • Free counseling sessions • Home analysis by experienced certified nursing professionals • Expert advice and support • Relief offers for you and your relatives Fair Compensation for Your Home Care "EDEN CARE" Do you provide loving care for your relatives every day? The new concept of "EDEN CARE" honors your important work and offers you the opportunity to receive appropriate compensation for your work. With our service offering "Care by Relatives," the Eden rehabilitation care clinic aims with the project "EDEN CARE" to ensure that caregiving relatives who provide insured basic care services receive the deserved compensation for their efforts.