The gateway for all your requests Do you have a question about your insurance contract, something to report or need information? Our Customer Services are your first point of contact: www.groupemutuel.ch/contactus Call us or write to us and we will get back to you as soon as possible. Our Customer Services are available Monday to Friday, from 8.00 to 12.00 and from 13.00 to 17.30: Hotline 0848 803 111 l Email clients@groupemutuel.ch One address for your medical invoices (original documents) and correspondence: Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny prestations@groupemutuel.ch In close to 40 agencies and six service centres throughout Switzerland, our staff will be happy to advise you. Opening hours : from 8.00 to 12.00 and from 13.30 to 17.00 (incl. on the eve of public holidays) Make your life easier thanks to your Customer Area • Scan and send your invoices instantly • View your documents and refunds • Modify your contracts and personal details Download the application from your App Store Do you have any questions about the Customer Area? • Your most frequently asked questions about the Customer Area - Groupe Mutuel • Call our hotline on 058 758 71 71 (Monday to Friday, from 8.00 to 18.00) • Write to us at customer.area@groupemutuel.ch

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Je suis suivie pour des infiltrations suite à de fortes douleurs au dos . Monsieur Forneris est très à l’écoute, respectueux avec une excellente prise en charge, il aussi un très bon suivi de traitement. Quand je vais faire une infiltration, l’infirmière, Madame Djamilla Filali m’offre un très bon accueil, apaise mes peurs des piqûres, me réconforte,je me sens écoutée et respectée . Je l’ai remercie vraiment beaucoup . Je ne peux que les recommander.

Étant malade, et faible, je me suis rendue à la permanence de Sierre car aucun médecin n'était malheureusement disponible rapidement. Je suis reçue à l'accueil par une dame qui a été très à l'écoute, elle s'est rapidement occupée des papiers administratifs pour me permettre d'aller en salle d'attente. Très rapidement, une infirmière est venue me chercher pour la consultation Avec la doctoresse. Une fois de plus, le personnel médical a été d'une grande gentillesse, et à l'écoute. Je me suis sentie rassurée et entre de bonnes mains. Je tiens à remercier cette équipe médicale formidable, pleine de bienveillance.

Admise aux urgences le 21.10.24, je ne peux que remercier tout le personnel soignant des urgences aux étages. Sans exception. Quelle humanité. Merci pour tout !