Results-driven Business Analyst & Operations Specialist with a robust telecom background and 7+ years of experience in RF engineering, KPI monitoring, data analytics, Customer Centric and SLA compliance. Proven expertise in optimizing telecom operations, developing data-driven insights, and enhancing operational efficiency through strategic reporting, automation, and process improvements. Highly proficient in SQL, Python, Power BI, and business intelligence tools, enabling effective data analysis and informed decision-making. Adept in product design, quality assurance, and project management, with a consistent track record of delivering high-impact solutions.

I had Claudia coach me at CS some 10 years ago. I was so impressed with her genuine and caring style that I had to hunt her down some 10 years later for further developmental coaching. I can only highly recommend her, especially if you are at a crossroad in your career and would like to develop insight and direction. Thank you, Claudia, once more!